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Introductory Volunteer Courses

Interacting with Visitors Best Practices


Description

This course shares the "Do's" and "Don'ts" of interacting with visitors on the National Mall. Volunteers will finish this course with a handful of engagement strategies and phrases to confidently navigate a variety of conversations with visitors. 

Content
  • Interacting With Visitors: The "Do's"
  • Interacting with Visitors: The "Dont's"
  • De-Escalation and Answering Difficult Questions
  • Knowledge Check
Completion rules
  • You must complete the test "Knowledge Check"
  • Leads to a certificate with a duration: Forever
Prerequisites
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